BASILISK Refund Policy

Last updated: 2026-08-02

BASILISK offers a 30-day guarantee on eligible orders.

30-day guarantee

You have 30 days after receiving your item to request a return or refund.

To be eligible, your item must be returned in reasonable condition with the parts included in your kit. We may decline a refund if the product is missing major components, has been damaged through misuse, or has been modified in a way that prevents inspection.

Installation responsibility

BASILISK demon-eye projector lenses are automotive lighting components that may require basic 12V wiring knowledge and vehicle-specific installation work. Some vehicles may require trimming, brackets, or professional installation.

We strongly recommend checking fitment before installation and using a qualified installer if you are not comfortable working with vehicle wiring or lighting assemblies.

We cannot accept responsibility for installation labor, vehicle damage, wiring mistakes, modification costs, shop fees, or any other third-party costs related to installation or removal.

Road-use and legality

BASILISK demon-eye lights are sold for show, off-road, and static display use only. Colored or animated forward-facing lights may not be road-legal in your location.

It is your responsibility to check and follow your local laws before installing or using the product. Legal restrictions or inspection failures caused by local road-use rules are not considered product defects.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, missing parts, or not what you ordered, contact us as soon as possible with:

• your order number
• a short description of the issue
• clear photos or video of the item, packaging, and any defect or missing component

If the issue is confirmed, we will offer an appropriate resolution, which may include a replacement, replacement part, store credit, or refund.

Returns

To start a return, contact us with your order number and reason for return. Items sent back without first requesting a return may not be accepted.

If your return is approved, we will provide instructions for where and how to send the item.

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we will let you know whether the refund is approved.

If approved, the refund will be issued to your original payment method. Your bank or payment provider may take additional time to post the refund.

Non-refundable items and costs

The following are not refundable unless required by law:

• installation labor or shop fees
• vehicle modification costs
• damage caused by incorrect installation or misuse
• return shipping costs, unless the return is due to our error or a confirmed defect
• any item not returned after a return is approved

Order cancellations

If you need to cancel an order, contact us as quickly as possible. We can only cancel orders before they have been processed for shipment.

Once an order has been processed or dispatched, it must be handled under the return process above.