BASILISK Shipping Policy

Last updated: 2026-08-02

BASILISK currently ships to customers in the United States only.

Shipping cost

Shipping is free on every BASILISK order.

Order processing time

Orders are normally processed and dispatched within 2–3 business days after payment is received.

Processing times may be extended during high-volume periods, address-verification issues, payment-review holds, or circumstances outside our control. If we become aware of a material delay, we will contact you using the email address provided at checkout.

Delivery time

After dispatch, estimated transit time is 8–15 days.

Total estimated delivery time is therefore 10–18 days door-to-door, including processing and transit.

These delivery windows are estimates, not guaranteed delivery dates. Carrier delays, customs inspections, severe weather, holidays, incorrect addresses, or other events outside our control may affect delivery.

Tracking

Orders ship with tracking where available. Once your order has shipped, tracking information will be sent to the email address or phone number provided at checkout.

Tracking can take several days to update after dispatch. This is normal and does not necessarily mean the package is not moving.

Shipping address accuracy

Please check your shipping address carefully before placing an order. BASILISK is not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address provided at checkout.

If you notice an address mistake, contact us as soon as possible. We can only attempt changes before an order has been processed for shipment.

Lost or delayed packages

If your tracking has not updated for an unusually long period, or if your order has not arrived after the estimated delivery window, contact us with your order number and shipping details so we can investigate.

We may ask for reasonable time to allow the carrier or supplier to complete a trace before issuing a replacement or refund.

United States only at launch

BASILISK is configured for the United States market at launch. Orders outside the United States are not supported unless we explicitly make that option available at checkout.